We hope you are satisfied with your order. However, we understand that there may be instances where you need to return or exchange an item. Please review our refund policy below:

 

Returns and Exchanges

 * Timeframe: All returns and exchanges must be initiated within 7 days of the order delivery date.

 * Condition: Items must be returned in their original condition, unused, and with all tags attached.

 * Shipping: The customer is responsible for return shipping costs, unless the item is defective or incorrect.

 * Proof of Purchase: A copy of the original order confirmation or receipt is required.

 

Refunds

 * Processing Time: Refunds will be processed within 10 business days of receiving the returned item.

 * Method: Refunds will be issued to the original payment method.

 * Shipping and Handling: Shipping and handling fees are non-refundable.

 * Exceptions: Items on sale or clearance are final sale and cannot be returned or exchanged.

* Refunds will NOT be issued due to wait time, upon purchasing the customer agreed to the wait time. Refunds will only be issues if your order was not processed 7 weeks after ordering. 

 

Defective or Incorrect Items:

If you receive a defective or incorrect item, please contact our customer support team within 7 days of receiving the order. We will arrange for a replacement or refund at our expense.

 

Lost or Stolen Packages

We are unable to issue refunds for lost or stolen packages. Once a package has been sent out we consider the order fulfilled and ownership transferred to the customer.

We understand that package theft is a frustrating issue and recommend taking the following steps if your package is missing:

 * Contact your local post office or carrier: They may be able to assist with locating your package.

 * Review your home security footage if you have some.

 

Please note: This refund policy only applies to Sunbeams and our products.

For questions or concerns, please contact our customer support team at sunbeams.emmajane@gmail.com